w444's Privacy Policy
At w444, protecting your personal information is our highest priority. This policy describes in detail how we collect, use, and store your data.
Last Updated: January 2026
This Privacy Policy ("Policy") sets out the terms governing information processing between the w444 online gaming platform ("w444", "we", "our") and its users ("you", "your"). By using the w444.lat website, registering an account, or using our services, you agree to the terms of this Privacy Policy.
w444 believes you should have full control over your personal information. That is why we are always transparent about what information is collected, why it is collected, and how it is kept secure.
1 Types of Information Collected
w444 may collect the following types of information to provide services on its platform:
1.1 Information You Provide Directly
- Identity Information: Full name, date of birth, national identity card number (for KYC verification)
- Contact Information: Email address, mobile number
- Account Information: Username, password (stored in encrypted form), security question answers
- Financial Information: Payment method details (bKash, Nagad, Rocket, Upay or bank account information — we do not store full card/account numbers)
- KYC Documents: Copies of national identity card, passport, or driving licence
1.2 Automatically Collected Information
- Device Information: IP address, device type, operating system, browser version
- Usage Information: Login time, session length, pages visited, click patterns
- Transaction Information: Deposit and withdrawal history, game play records, bonus usage history
- Cookies and Tracking Technologies: Session cookies, performance cookies (see Section 8 for details)
1.3 Information Received from Third Parties
- Transaction verification information from payment gateway service providers
- Screening results from fraud prevention and identity verification service providers
2 Purposes for Using Information
w444 uses collected information for the following purposes:
2.1 Service Delivery and Operation
- Account registration, verification, and management
- Processing deposit and withdrawal transactions
- Facilitating game play and recording results
- Applying bonuses and promotions (such as the 150% welcome bonus)
- Managing the VIP program and calculating cashback
2.2 Security and Compliance
- Completing identity verification (KYC)
- Preventing fraud, money laundering, and other unlawful activities
- Detecting multiple accounts or unauthorised activity
- Ensuring compliance with responsible gaming policies
2.3 Customer Support
- Providing 24/7 live chat and email support
- Resolving complaints and disputes
- Assisting with password recovery and account recovery
2.4 Improvement and Personalisation
- Improving platform performance and user experience
- Recommending relevant games and offers
- Customising services according to user preferences
3 Disclosure of Information and Sharing with Third Parties
w444 never sells your personal information to third parties. However, we may disclose information in the following limited circumstances:
3.1 Service Provider Partners
Information may be shared with certain trusted third-party service providers to operate our business, such as payment processing companies, KYC verification services, and technology service providers. These organisations may only use the information to carry out specific tasks and operate under strict confidentiality agreements.
3.2 Legal Obligations
If required by law, court order, or the direction of a regulatory authority, we may be obliged to disclose information to the relevant authority.
3.3 Organisational Changes
In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, we will notify you in advance and ensure the same standard of privacy protection.
4 Data Security Measures
w444 applies industry-standard technical and organisational measures to protect your information:
- SSL/TLS Encryption: All data transmission on our platform is protected by SSL encryption, which keeps information secure between your browser and our servers.
- Data Encryption: Sensitive information, including passwords, is stored in encrypted form in the database.
- Two-Factor Authentication: An option to add an extra layer of security to your account.
- Access Controls: Only authorised staff have access to the user information they need.
- Regular Security Audits: The security of our systems is regularly reviewed and tested.
- Firewall and Intrusion Detection: Active defences to prevent unauthorised access.
However, complete security on the internet cannot be guaranteed. You are therefore asked to keep your account password confidential and to log out from unfamiliar devices.
5 Data Retention Period
w444 retains your information for as long as necessary:
- Active Accounts: All information is retained for as long as the account remains active.
- Closed Accounts: Even after an account is closed, information may be retained for a defined period to meet legal obligations, resolve disputes, and prevent fraud.
- Financial Transaction Records: May be retained for an extended period as required by law.
- Marketing Preferences: Retained until you withdraw your consent.
Once the specified period has passed, information is securely deleted or anonymised.
6 Your Rights
w444 recognises the following rights you have regarding your information:
6.1 Right of Access
You may request a copy of the information we hold about you.
6.2 Right of Rectification
If any of your information is incorrect, you may request that it be corrected. Much of your information can be updated directly from account settings.
6.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, due to legal obligations, it may not be possible to delete some information.
6.4 Right to Restrict Processing
In certain circumstances, you may request that processing of your information be temporarily suspended.
6.5 Right to Object
You may object to the use of your information for direct marketing purposes.
6.6 Right to Data Portability
You may request that your information be provided in a structured and commonly usable format.
To exercise these rights, email [email protected]. We will generally respond to your request within 30 working days.
7 Privacy of Minors
w444 is strictly not intended for persons under the age of 21. We do not knowingly collect any personal information from individuals under the age of 21. If we are informed that information of a minor has been collected, we will immediately delete that information and close the associated account.
An age verification process is completed at the time of account registration. Our KYC process is an important part of preventing minors from gaining access.
For Ages 21+
8 Cookie Policy
w444 uses cookies to keep the website running smoothly and to improve the user experience.
8.1 Essential Cookies
These cookies are essential for the basic functionality of the website. They are used to maintain login sessions and keep security features active.
8.2 Performance Cookies
These cookies are used to analyse which pages of the website are visited most often and where issues arise.
8.3 Functionality Cookies
These cookies are used to remember your language preferences and other personalisation settings.
You can control cookies by changing your browser settings. However, disabling some cookies may limit the functionality of the website.
9 International Data Transfers
Our servers and some service providers may be located outside Bangladesh. In such cases, your information may be transferred to another country. However, we ensure that these transfers are always completed with appropriate data protection measures in place.
When transferring data, we ensure contractual security clauses, standard data protection clauses, and other appropriate safeguards are in place.
10 Marketing Communications
With your consent, w444 may send you emails about promotional offers, bonus updates, and new platform features.
You may unsubscribe from marketing emails at any time by:
- Clicking the "Unsubscribe" link at the bottom of the email
- Changing your notification preferences from your account settings
- Sending a request by email to [email protected]
Even if you stop marketing emails, you will continue to receive important transactional and service-related notifications.
11 Changes to the Policy
w444 may update this Privacy Policy from time to time. When changes are made:
- We will publish the updated date on this page.
- You will be notified by email of any significant changes.
- If you continue using the platform after the changes, your agreement to the new policy will be assumed.
We therefore recommend that you review this policy regularly. We are always transparent and forthcoming about important changes.
12 Responsible Gaming and Its Relationship with Data Protection
As part of w444's responsible gaming programme, we may monitor information about your gaming behaviour. This information is used to:
- Identify early signs of excessive gaming or problematic behaviour
- Enforce self-exclusion requests
- To properly enforce deposit and betting limits
- To provide responsible gaming resources and support
This information is used solely for your protection and is never used for marketing or any other purpose. To learn more about responsible gaming, please visit our Responsible Gaming page.
Contact Us
Contact us for any questions, requests, or concerns regarding the privacy policy.